Quick Start

What you need to get started

Once you receive your Welcome Packet from DC Healthy Families or DC HealthCare Alliance, you can enroll in a health plan.

Choosing a health plan and a doctor on this website is easy. It will only take about 10 minutes.

To get started, you need the following:

  • Member ID and PIN. You can find both of these on your letter from the DC Healthy Families or DC HealthCare Alliance program. If you don’t have them, call the Customer Service Center at (800) 620-7802.
  • Your birth date.

How to enroll in a health plan

There are four steps to enroll:

  • Step 1: Click on “Select” next to the name of the person you want to enroll.
  • Step 2: Choose a health plan
  • Step 3: Choose a doctor
  • Step 4: Complete the health assessment form.

It’s that easy! Click here to begin.

Commonly Asked Questions

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What is a health plan?
A health plan is a company that the District pays to provide health services to you and your family. A health plan is sometimes call a managed care organization (MCO). A plan offers you medical, dental, and sometimes vision services. It uses doctors, hospitals, clinics, and pharmacies that work with the health plan to provide those services.
What health plan choices do I have?
Look at your Health Plan Comparison Chart that came in your Welcome Packet. This chart shows you which plans you can choose from and what benefits and services they provide. Click here to see the Chart.

If you have questions or need help, call our Customer Service Center at (202) 639-4030 or (800) 620-7802, or visit our office.

How do I choose a health plan and a doctor?

Click here to see a video on this subject

It’s easy to choose a health plan and a primary care physician (PCP) for each of the members of your family who are in the program. Just follow these steps:

Step 1: Think about your family’s health needs.

To start, think about and write down:

  • The doctors you want to see.
    • Do you have a doctor or PCP your family already likes?
  • Which hospitals, clinics, and pharmacies you want to use.
    • Do you want them to be close to your home, your job, or your kids’ school?
  • Other services or benefits that you need.
    • Do you or your family members need to be treated for special health conditions like asthma or diabetes?

Step 2: Find out what each health plan offers.

  • Look at the Health Plan Comparison Chart to learn about the services each plan offers. The Chart is in your Welcome Packet. Click here  to see what it looks like.
  • Use the Provider Directory to find out which health plans work with the doctors, hospitals, clinics, and pharmacies you want to use. The Directory is in your Welcome Packet. Click here to see what it looks like.
  • Choose a plan that lets you go to the doctors and clinics you want, and offers you the services you need.
  • Each person in your family can have a different health plan. However, it is easier to have the same plan for everyone.
  • If you need more information, call our Customer Service Center at (202) 639-4030 or (800) 620-7802, or visit our office.

Step 3. Sign up with your plan. Signing up with a health plan is easy. There are four ways you can do it.

  • Online. This is the easiest way. Click here to get started. It will take about 10 minutes to select your health plan and doctor online.
  • By phone. Call us at (202) 639-4030 or (800) 620-7802. We can help you in the language you speak. If you have hearing loss, call the TTY/TDD line at (202) 639-4041.
  • By mail. Fill out the Health Plan Selection form and all of the other forms in your Welcome Packet. Mail them back in the enclosed envelope or fax them to (202) 289-6764.
  • Visit our office. Visit our office at 6856 Eastern Avenue NW, Suite 206, Washington DC 20012.

What is a Member ID and PIN?
Your Member ID and PIN are special identification numbers that shows you’re a member of the DC Healthy Families or DC HealthCare Alliance program. You can find your Member ID and PIN in your letter from DC Healthy Families or DC HealthCare Alliance. Click here to see what it looks like.

 

You need the Member ID and PIN numbers to log in to your account online. You also need your Member ID number when you call our Customer Service Center.
I don’t have my Member ID and PIN. What should I do?
If you don’t have your Member ID and PIN, go to “My Account” page. Click on the “Forgot Pin” link.

 

If you still cannot log in, call the Customer Service Center at (800) 620-7802. The call is free. We can help you.
Where can I get more help?

Click here to see a video on this subject

Call our Customer Service Center at (800) 620-7802.